Elite Screens ezFrame CineGrey 5D

Ensuring a Smooth Shopping Experience:

• We are committed to making your shopping experience seamless and straightforward, reflected in our transparent return and refund policies.

Return Guidelines:

• Deadline: You can return items within 30 days of purchase. We won’t be able to accept returns beyond this period.
• Shipping Fees: For defective or incorrect items, we will bear the return shipping costs. If you change your mind about the purchase, the return shipping cost will be your responsibility.

Product Specifics:

• Faulty Products: Inform us within 30 days if an item is defective or malfunctioning, and we will facilitate a hassle-free return. Post-inspection, you’ll either receive a replacement or a full refund, covering the shipping costs as well.
• Voluntary Returns: If you wish to return a purchase voluntarily within the 30-day window, ensure that the item is unused and retains its original packaging. The return shipping will be at your expense, and upon receipt and inspection, a refund (excluding shipping costs) will be processed.

Refund Procedures:

• Process: Once the returned item has been received and inspected, a confirmation email will be sent, and the refund will be initiated to your original mode of payment within seven business days.
• Note: Please allow some time for the refund to reflect in your account due to different bank processing times. Contact us at orders@firstclassfindings.com if the refund doesn’t appear within 10 business days.

For additional inquiries or assistance regarding returns and refunds, feel free to reach out to our amiable Customer Support team at support@firstclassfindings.com